The following is a list of the most frequently asked questions about Volunteer Princess Cruises. If you need further assistance or information that cannot be found here, please call us at (865) 541-4556 or email us at [email protected]
- I want to make reservations for a cruise, but I do not have a credit or debit card. Can I still make reservations?
Yes. Our office is located at 956 Volunteer Landing Lane, Knoxville, TN 37915 and is typically open Tuesday – Friday from 9:00 a.m. – 4:00 p.m. We recommend calling ahead to make an appointment, but you are welcome to stop by and make a reservation with cash. All cruise reservations must be made in advance.
- Is parking available? Where do we park? Is handicapped parking available?
Our address is 956 Volunteer Landing Lane, Knoxville, TN 37915. Parking is located to the left-hand side of Ruth’s Chris Steakhouse under the overpass in spots labeled “Volunteer Landing Marina” or “Adventure Center.” Once you’ve parked, simply walk past Ruth’s Chris onto the cement walkway to the right-hand side of the building. Keep left at the fork, and you will see the yacht shortly thereafter!
Guests who require handicapped parking may park in the designated handicapped spots at Ruth’s Chris Steakhouse.
Below, please view a parking map for reference and review directions here. Please contact us with any questions you have, and we’ll gladly help.
- What is your cancellation and refund policy?
Customers will receive a full refund:
-For all public cruise cancellations made by 5:00 p.m. at least 2 days prior to departure date.
-For all holiday cruise and select special event cancellations made by 5:00 p.m. at least 7 days prior to departure date unless otherwise noted below.
-For all operator cancellations.
Please note a full refund will not be given if a cruise remains dockside due to inclement weather. A full refund will be given if a cruise is cancelled entirely due to inclement weather.
Any person failing to appear on the day of departure will not be refunded.
Please note Mother Daughter Princess Tea Party AND Mother Son Superhero Party tickets are transferable but non-refundable. Tickets may only be transferred to another guest for the same cruise date and time. The original ticket-holder MUST call our office to give us the new ticket holder’s contact information, so we may verify the authenticity of the ticket, update our manifest, and send event information to the new ticket holder.
How to Cancel a Reservation:
Customers may call our office at 865-541-4556 to cancel their reservation.
How to Reschedule a Reservation:
Customers may call our office at 865-541-4556 to reschedule their public cruise reservation. A $25 rescheduling fee will be incurred. This option is only offered by 5:00 p.m. one day prior to departure date and is not offered for holiday cruises or special events.
Private Event Cancellations:
Customers may review their event contract and call our office at 865-541-4556 for information regarding private event cancellations.
- What is boarding time?
Boarding time is the window in which guests can board the yacht. Boarding time begins 30 minutes prior to departure unless otherwise noted. Due to Coast Guard regulations, admittance to the yacht is not allowed prior to the boarding window. The yacht will dock promptly at the time of departure; boarding is not permitted once the boat has set sail.
- What is the dress code?
We recommend smart casual attire such as dress pants, khakis, and a collared shirt for men. For women, we suggest smart, casual attire such a dress or a skirt and a nice blouse. You may find some guests dressed in more formal attire, especially those celebrating special occasions such as birthdays or anniversaries. However, attire varies from dark, dressy jeans to formal cocktail wear. Casual shorts, tennis shoes, flip-flops, and t-shirts are discouraged. We encourage our guests to have fun with their attire as a cruise aboard the Volunteer Princess provides the perfect opportunity to dress up!
- What is your weather policy?
Our two fully enclosed and climate-controlled decks allow us to cruise year-round regardless of weather. In the case of inclement weather or upon directed of the US Coast Guard, the yacht will remain dockside until weather permits us to sail.
- How many people will we be seated with at our table?
We pride ourselves on providing each party its own private table. You will never be seated at a table with someone you do not know unless otherwise noted (i.e. social tables for our New Year’s Eve Cruises, reservations for our Princess Tea Parties, etc.). As you board, our crew will direct you to your private table.
- Are children allowed on the yacht?
Of course! We do ask that adults accompany children at all times while onboard and consider providing something to occupy their time onboard.
- Where do I pick up my tickets?
Volunteer Princess Cruises does not issue tangible tickets for public cruises. Upon booking your reservation, you will be sent a confirmation email for your review and your records. Simply provide your name upon check-in, and we will cross check it with our manifest.
- What is the cruise route?
The Volunteer Princess departs from Volunteer Landing Marina and heads downstream towards Neyland Stadium and into the Sequoyah Hills area before we return to dock. See “Yacht Route” under our “About the Yacht” page for more detailed information.
- When does the cruise end?
Both of our decks are fully enclosed and climate-controlled which allows us to sail year-round regardless of weather. This provides you with the comfort of heat or air conditioning throughout the year.
- What size groups can you accommodate?
The maximum capacity of the yacht is 132 guests. We can accommodate groups of 2 – 80 during our public cruises. We offer discounted group rates and semiprivate deck rentals for parties of 20 or more. Please contact our office at 865-541-4556 for more information.
- Is the yacht handicap accessible?
Yes, we can accommodate standard wheelchairs on the main deck of the yacht. We do not have an elevator to access the upper deck, so guests in wheelchairs will be confined to the main deck. We do have a handicap accessible restroom located on the main deck. Please indicate whether you or your guests require wheelchair access when making your reservation online.
- What beverages are served on the cruise? What is the menu?
Coffee, tea, lemonade, and water are complimentary during each of our cruises. Soft drinks and alcohol are available for purchase at the bar located on the upper deck; we accept both cash and credit or debit cards.
Our menu varies for each type of cruise. Please click on the cruise in which you’re interested under the “Public Cruises” or “Holiday Cruises and Special Events” page for a more detailed description of each cruise including sample menus, rates, and more.
- Do you offer vegetarian meals
Yes. Please list any known dietary restrictions when placing your online reservation, so our caterer may accommodate your requests.
- Is smoking allowed?
Smoking is allowed on the outside areas of the lower deck only.
- Does my ticket price include gratuity?
Yes, your ticket price includes applicable sales tax and 15% gratuity. Semiprivate events and private events will incur a gratuity rate of 18% and 20% respectively. You may tip your bartender for any drinks purchased onboard at your own discretion.
- Does you offer upgrades for special occasions such as birthdays or anniversaries?
Yes, we offer several packages you may add to your reservation to enhance your cruise. Simply book online and click on the dropdown menu under “Packages” to review our package options and descriptions. For your convenience, we have included a list of available packages below:
- Bon Voyage Package – Make your cruise memorable with a souvenir photo and frame.
- Guaranteed Window Table – Ensure you and your guests are seated by a window.
- Birthday Package – Celebrate your special day with a small birthday cake (serves 2-4), guaranteed window table, and our bon voyage photo package.
- Celebration Package – Enjoy a bottle of champagne, guaranteed window table, and our bon voyage photo package.
- Romance Package – Make your special someone feel extra special with rose petals, one long stem rose, half a dozen chocolate covered strawberries, one bottle of champagne, a guaranteed window table, and our bon voyage photo package.
- Passion Package – Fall in love all over again with rose petals, one long stem rose, a dozen chocolate covered strawberries, a full open bar for two, a guaranteed window table, and our bon voyage photo package.
- May I bring a birthday cake onboard?
Typically, outside food and beverage are not permitted on the yacht. However, you may bring your own birthday cake from a licensed caterer; please call our office at 865-541-4556 if you would like to do so.
- What type of entertainment do you have?
Enjoy background music played from the pilot house during most of our public cruises. For most holiday cruises and special events, live DJ entertainment will be available; please let our DJs know if you have a special request!
- Do you offer gift cards?
Yes, please click on the red “Gift Cards” button at the bottom of our home page to purchase yours today! Please note: no tangible gift card will be sent to you. You will receive a code via email to use as your gift card when making reservations online.
Please call our office at 865-541-4556 if you would like to purchase a tangible gift card we will mail to an address of your choosing. Please allow 6 – 10 business days for delivery.